At the moment I am travelling around the US trying to help all of my company's locations get on the same page in terms of billing. One way we do this is by finding common terms and enforcing common terminology so communication across the different locations and business lines is not so convoluted and confused. I thought of this task as I read this email sent to me by a reader.
"Thanks for the call and attempts to contact me. I walked to your office hoping you would not be in the office. Not to alert you, but to not stand still so I limited the ability to overhear me. I have some things I am going to email you tonight, but nothing spectacular. It was if you are there and I am not the phone, then I will tell you. If you are there and I am on the phone, I walk on. If you are not there and I am on the phone, it looks like I am waiting to talk to you."
I've read this several times and still can't make heads or tails of it. The sad part? The person writing this is a native English speaker. I wish I could find a way to include this in my training.
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