We are struggling with that at this very moment. My organization educates and trains a very working-class level of trainees. We have introduced new virtual reality/VR training to some of our e-learning modules. So far in just a month and a half, we have been delivering it we’ve had to re-film re-teach and re-edit the introduction that tells the trainee how to don and doff and use the equipment. We have found that the learning curve on just using the equipment for a quick 3 to 5-minute exercise is far steeper than we realized.
One of the things you’ve mentioned about people being afraid to break technology is very much at the heart of this. Many of our trainees are afraid to push the wrong button for fear that they will break it. What’s funny about that is all the destruction testing we did beforehand. We tried everything we could to see if we could break it so we could drill that out of the system before we released it. Despite our efforts, people are still afraid they will break it.
One of the other things you mentioned comes to mind as well… All of the different technology at hand. We ask our users of the VR exercises to click on just one button. There are five buttons they could push but we only ask them to use one button. The primary button or trigger. None of the other buttons are used. We even train them not to use the other buttons. Despite all of this they continue to try and click different buttons to make it do different things.
Technology can be a curse as well as a blessing. One of the things we realized from this VR exercise we are going through is that our trainees develop far stronger long-term memories after going through the VR exercises than when they didn’t. So despite the learning curve and despite our having to go back and remake the instruction video, it’s worth it in the long run.
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