Nicole wrote about a report we read on digital transformation and digital leadership. What struck me was that she and I keyed in on the same parts of the EDUCAUSE report and the differences between what it hightlights and our own real-life experiences. Like Nicole, I was surprised by the fact that the report mentioned AI (Artificial Intelligence) as a key part of the post COVID pandemic world, and Hybrid learning.
AI has not been a factor, or even discussed as a potential factor in any of our discussions with our members/clients or with our executives. In fact, the closest we've gotten toward AI is me asking our IT team to include some adaptive learning capabilities into their 5-year plan and some integrity highlighting aspects (to catch potential cheaters) in their software development. Our leadership team (other than me) and our clients/members do not have this on their radars at all.
Regarding Hybrid Learning technologies and tools, this has always been a target area for me and our teams, whether responding to a COVID world or not. We've seen that our members/clients like CBT training for the ease of use, scalability, and relatively inexpensive cost to develop. Hands-on training, which everyone admits would be more engaging and effective, is too costly, too slow, and too hard to deliver.
Still, because of these disparities, there has always been an "ideal" of finding a way to blend these two models together. Unlike other areas, this drive to find this ideal has NOT been affected by COVID. Technology innovations, sanitation upgrades, etc have all had higher priorities than this ideal. Still, I keep pressing forward by discussing the potential benefits.

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